Introduction:

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview:

Position Summary

This role will act as an lead for Gallaghers internal employee listening and assessment capabilities. The individual in this role will be responsible leading a team to utilize our technology in designing, delivering, administering, and reporting Gallagher’s survey and assessment initiatives. This role will oversee the end to end process from requirement gathering to delivery in supporting our global businesses. How you'll make an impactPrimary Responsibilities

- Be the point of contact for our business and Talent teams to facilitate the end to end delivery of internal employee listening initiatives, surveys, and assessments (180/360)
- Act as an Qualtrics SME through delivery and including the development of SOPs and best practices for delivering surveys, assessments, and dashboarding capabilities in Qualtrics EX platform.
- Collaborate with internal stakeholders and partners to gather and articulate requirements, manage expectations, and to ensure successful delivery.
- Design and document functional and technical requirements and SOPs to develop consistency in timelines, delivery, and expectations of projects and deliverables
- Monitor and review progress for timely implementation of all programs/projects.
- Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials




- Logical thinking and problem-solving skills along with an ability to collaborate
- Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data.
- Attention to detail in providing high quality deliverables.

About you:

Qualifications: * Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree is preferred.

- Minimum of 4 years of experience in talent management or a related HR function.
- Strong knowledge of talent management principles, practices, and trends.
- Proven experience in designing and implementing talent development programs, including leadership development and performance management process.
- Familiarity with talent assessment and succession planning processes.
- Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
- Strong project management skills, with the ability to manage multiple initiatives simultaneously.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in HRIS and talent management software is preferred.

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, .

- Competitive compensation
- Comprehensive advantages programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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