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Senior Administrator - Telepresence,Microsoft Intune

India

Job Description

Senior Administrator - Telepresence,Microsoft Intune

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Enterprise Video Conferencing Engineer (Cisco + Microsoft + Humly + Barco)

support for Enterprise Video Conferencing and Meeting Room technologies, including Microsoft Teams Rooms, Cisco Webex, Cisco Video Conferencing endpoints, Humly Room Booking Systems, and Barco ClickShare solutions. Responsible for incident resolution, troubleshooting, operational support, room technology administration, and ensuring seamless meeting experiences for end users.

Key Responsibilities

Video Conferencing Support Administer and support Microsoft Teams Rooms (MTR) and Cisco Video Conferencing solutions. Support Cisco Room Kits, Webex Devices, SX/MX/DX Series, and Teams-certified room devices. Monitor conferencing infrastructure and proactively address service issues. Troubleshoot audio, video, connectivity, and meeting join failures. Meeting Room Technology Support Support Humly Room Displays and Room Booking solutions. Configure and troubleshoot room scheduling integrations with Microsoft 365 and Exchange Online. Manage room mailbox configurations and resource accounts. Support Barco ClickShare wireless presentation systems. Troubleshoot screen sharing, presentation connectivity, and room AV issues. Incident & Service Management Handle L2 incidents, service requests, and escalations. Perform root cause analysis (RCA) for recurring issues. Work with L3 teams and vendors for complex issue resolution. Ensure SLA compliance and ticket closure within agreed timelines. User & Executive Support Provide white-glove support for VIP and executive meetings. Support hybrid meetings, boardroom conferences, and customer-facing events. Conduct meeting room health checks and readiness validation. Monitoring & Maintenance Perform preventive maintenance and firmware upgrades. Monitor room utilization and device health. Maintain operational documentation and knowledge articles.





Skill Requirements

Collaboration Platforms Microsoft Teams Rooms Microsoft Teams Administration Cisco Webex Meetings Cisco Collaboration Endpoints Microsoft 365 Meeting Room Technologies Humly Room Booking Barco ClickShare Room Scheduling Systems Digital Signage & Room Panels Audio Visual (AV) Audio Processing Video Conferencing Infrastructure AV Troubleshooting Conference Room Technologies

Other Requirements

IT Operations ServiceNow Incident Management Problem Management Change Management ITIL Framework Networking TCP/IP DNS DHCP Network Connectivity Troubleshooting Basic SIP and VoIP Knowledge

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Senior Administrator - Telepresence,Microsoft Intune (India)
🏢 HCLTech
📍 India