Job Position - National Logistics&Customer; Service Manager Function - Supply Chain Report to - Head– Planning&Logistics; Supervise - Primary Logistics Manager, Warehouse Operations Manager, Customer service manager Location - Head Office– Gurgaon Purpose To lead the end-to-end logistics and customer service operations, driving service excellence for Traditional Trade, Modern Trade, E commerce and Quick Commerce platforms. The role focuses on high-velocity fulfillment, cost-to-serve optimization, and inventory accuracy acrossa national multi-DC networkLogistics Operations Lead End to End Logistics Operations including Freight-In, Freight-Out&Warehousing; operations Logistics Cost as % of sales revenue Logistics Cost budget Planning&control; Annual Logistics Budget&Deviation; Report Network optimization and evolution Annual review of logistics network for optimization 3-Year&5-year logistics network planning in line with business realties&growth; Vendor Management Contract renewals / new vendor onboarding before contract expiry of current vendors Negotiate and manage contracts with national transporters and 3PL partners to ensure seamless operations including scalability during peak seasons Process standardization&compliance; Regulatory compliance and QMS adherence at DCs Ensure modern regulatory compliant infrastructure and proper inventory upkeep at DCs, implement QMS Inventory accuracy at depots Inventory accuracy, No SLOB creation due to dispatch non-compliance of FIFO Improve processes to ensure adherence to FIFO in line with shelf-life requirements of different channels/accounts, Strengthen put-away and pick operations at depotData-Driven Decision Making Development of real-time KPI dashboard(s) Use SAP/ERP/WMS tools to monitor real-time dashboards for inventory aging, freight costs, and customer fill rates Order-to-Cash Error free order processing for alternate channels Streamline central order processing for high volumes of POs across alternate channelsService Level Excellence: % Case Fill Rate (CFR)



and % Line Fill Rate (LFR) for MT accounts Strive for best-in-class Fill Rate and OTIF (On-Time In-Full) to avoid commercial penalties and out-of-stock (OOS) situations on digital shelves Account Management Direct engagement with supply chain heads of key accounts (Reliance, DMart, Amazon) to align on Joint Business Plans (JBP) and replenishment cyclesCampaign Readiness Lead logistics planning for high-traffic events like Amazon Prime Day or Flipkart Big Billion Days, ensuring stock availability at Amazon/Flipkart Sort Centers Internal&External; Stakeholders Internal Sales&Marketing; Teams: Collaborate to provide best-in-class service solutions Supply Planning&Manufacturing; teams Work closely to understand SKU availability and inventory build-ups; manage space availability at depots Cross-Functional Stakeholders (CEO, CFO, COO, CMO, etc.): Jointly set objectives; conduct business reviews to track achievement against KPIs; identify gaps and drive continuous improvement strategies.External MT account supply chain teams : Ensure improved service levels through timely supply and proactive communication. Skills Required Strong analytical and problem-solving skills Ability to collaborate, understand, and challenge cross-functional teams to achieve objectives at optimal costResilience and adaptability to work in an agile, fast-paced workplace with shifting priorities Effective communication and stakeholder management skills Strong business acumen with focus on service excellence and continuous improvement In-depth conceptual understanding of Warehousing, modern regulatory compliant infrastructure, inventory upkeep, process standardization&QMS; implementation Qualifications Education: Post-graduation in Operations, Supply Chain, or Industrial Engineering (PGDIE/PGDIM) from Tier-1 institutes Experience: 8-10 years in FMCG supply chain, with at least 2–4 years specifically managing modern trade or e-commerce logistics Technical Proficiencies: Planning systems proficiency, Warehouse Management Systems (WMS), TMS&route; optimization

📌 National Logistics&Customer Service Manager, Faridabad (India)
🏢 Important Company of the Sector
📍 India