DR and Ops Management Support Specialist | IT | Global TechnologyQualificationMinimum 2 years of relevant experience in Disaster Recovery, IT operations support, reporting, or service onboarding functionsStrong understanding of Disaster Recovery and Business Continuity processes, including planning, annual testing, tracking, and remediation follow-upWorking knowledge of Business Continuity and Disaster Recovery frameworks and concepts (RTO/RPO, Business Impact Analysis, failover/failback procedures, backup and replication strategies)Strong working knowledge of Microsoft Office 365, particularly advanced Excel skills (pivot tables, formulas, data analysis) for management reporting and trackingHands-on experience with Microsoft Power Automate to build and maintain workflow automations for recurring tasks, approvals, and notificationsExperience supporting operational reporting and management dashboards using visualization tools such as Microsoft Power BI (highly desirable), Tableau, and Qlik SenseWorking knowledge of infrastructure, database, desktop, and end-user support operationsExperience coordinating application onboarding / take-on (ATO) activities, including documentation, cost, resource, and support readiness assessmentsExperience with ITSM/ticketing platforms such as ServiceNow, Remedy, or similar for incident, change, and problem managementWorking knowledge of cloud-based DR concepts (AWS/Azure DR, backup, and recovery services) is a plusBasic scripting/query skills (e.G., SQL, Power Query, VBA, or similar)



to automate recurring reports and reduce manual effortStrong analytical and technical problem-solving skills and Excellent verbal and written communication skills; comfortable engaging both technical and business stakeholdersStrong stakeholder management skills, with experience presenting status, risks, and recommendations to leadershipExperience with at least one ticketing or workflow management systemAbility to manage and prioritize multiple concurrent initiatives (DR tests, onboarding, reporting cycles) with minimal supervision, in a fast-paced environmentAbility to work collaboratively across geographically distributed teamsResponsibilityCoordinate with Application Technical Owners to ensure Disaster Recovery solutions are documented, maintained, tested, and aligned to business continuity requirements. Plan and support DR annual test exercises for critical business processes; track issues and lessons learned, and ensure follow-up actions are completedMaintain execution plans for DR procedures and understand interdependencies across systems and teams. Track and report DR test outcomes, remediation status, and risk exposure to leadership and audit/compliance stakeholders as requiredSupport service onboarding and application take-on (ATO) processes by coordinating assessments of documentation, cost, resources,



and service dependencies with Service Delivery Leads and Application OwnersPrepare, maintain, and distribute regular and ad hoc management reports using tools such as Excel, Power BI, Tableau, and Qlik Sense; ensure reports are accurate, timely, and actionable for Global Technology leadershipBuild and maintain workflow automations using Power Automate to streamline recurring reporting, approvals, and notification processesContinuously identify opportunities to automate recurring reporting tasks (e.G., via Power Query, SQL, or scripting) to improve turnaround time and reduce manual errorsSupport reporting strategy and process improvement initiativesMaintain and update the DR and Ops Management SharePoint site, including documentation, procedures, guidelines, and calendarsPartner with global technology and operations stakeholders to support infrastructure, database, and desktop management processesCreate and maintain technical and operational documentation, including implementation notes, process guides, and FAQsWork effectively within a team distributed across multiple geographic locationsGood to HaveITIL v3 or ITIL Service Operation knowledge/certificationExposure to cloud DR/backup services (AWS Backup, Azure Site Recovery, or equivalent)Experience with SharePoint site administration/configuration beyond basic content updatesAbility to support a 24x7 operational environment, including occasional weekend or off-hours work as requiredEnjoys working in a fast-paced environment and learning recent tools/technologies

📌 Disaster Recovery Specialist (Noida)
🏢 Marsh
📍 Noida