Job Responsibilities:Advanced Troubleshooting: Diagnose and resolve severe technical incidents escalated from Tier 1 and Tier 2 teams.Root Cause Analysis: Investigate recurring or high-impact system failures to prevent future outages.Patch and Fix Deployment: Write, test, and deploy code patches, hotfixes, or specialized system updates.Documentation: Write transparent standard operating procedures (SOPs), knowledge base articles, and technical guides for the broader IT team.Vendor Collaboration: Work directly with external software and hardware vendors on deep architectural or code-level bugs.Requirements:Working Hours: Availability to work standard shifts, such as Monday through Friday from 8:00 AM to 5:00 PM CST.Experience: 3 to 5+ years of experience in advanced IT support,



systems administration, or engineering.Technical Skills: Deep knowledge of operating systems (Windows, Linux, macOS),MS SQL Server Database, cloud infrastructure (Azure), active directory, and networking protocols.Problem-Solving: Strong ability to debug complex systems, analyze logs, and run diagnostic tests.Communication: Excellent verbal and written communication skills to explain technical fixes to engineers and non-technical staff.Education: Bachelor diploma or equivalent; a degree in Computer Science or Information Technology is preferred.

📌 Technical Support Engineer (Hyderabad)
🏢 GBIT (Global Bridge InfoTech
📍 Hyderabad