Role:The incumbent will lead and oversee back-office operations for U.S. healthcare payer accounts, ensuring the achievement of revenue, productivity, quality and client satisfaction targets. The role involves strategic planning, operational governance, crisis management, and effective account management to drive business performance and service excellence. The individual will be responsible for managing large teams across multiple accounts, ensuring compliance with SLAs, regulatory requirements, and quality standards,



while driving continuous process improvement and operational efficiency.Job Responsibilities:Manage and lead a team of 300+ membersEnsure SLA maintenance and quality assurance across operationsHandle crisis management and problem-solving activitiesCollaborate with senior management to align operations with business goalsMonitor and analyze performance metrics to drive improvementsFoster a positive work workplace and team cultureCriteria:Any Graduation15+ years of extensive experience in U.S. healthcare payer operations, with demonstrated success in leading Eligibility and Enrollment processes, and developing and managing large teams with a span of control about 300+ employees.Exposure to Six Sigma/Lean preferably with YB/GB certificationProven track record in account management, process/SLA management and revenue

📌 Senior Operations Manager (Maharashtra)
🏢 Hexaware Technologies
📍 Maharashtra