ABOUT THE ROLEWe are looking for a Technical Support / Customer Support to assist customers with their queries, troubleshoot issues, and ensure a smooth, satisfactory support experience for every customer. KEY RESPONSIBILITIES● Handle customer queries by call, email, or chat and troubleshoot technical issues remotely, for our US-based clients.● Troubleshoot software, hardware, or application issues and escalate complex cases when needed.● Log and track support tickets through resolution, escalating complex cases when required.● Meet SLAs, maintain customer satisfaction, and update support documentation.● Maintain clear, professional communication aligned with US business hours and culture.REQUIRED QUALIFICATIONS:● 3+ years of hands-on experience in Technical Support or SaaS Application Support.● Degree,



diploma, or certification in IT, Computer Science, or a related field.● Strong knowledge of applications and remote-support tools, or strong hands-on experience supporting a SaaS-based product.● Positive English communication and problem-solving skills.● Must be willing to work a permanent night shift, on-site at our Ahmedabad office (no rotational or day-shift option)Location: Adani Shantigram, Ahmedabad (On-Site)Relevant Experience: 3+ yearsExperience Preferred: From IT industry (Technical Support or SaaS Support)Time: Permanent Night Shift (6:30 PM - 3:30 AM)

📌 Technical/Customer Support – Night Shift (Ahmedabad)
🏢 isummation technologies
📍 Ahmedabad