Employment Type: 6-Month ContractualLocation: Work from Home, should be ready to move to Bangalore office if converted full-timeOpen Positions: 2Full-Time Opportunity: Yes, based on performanceProbation Period: 3 MonthsAbout ZuluZulu is a recent e-commerce venture being built to make affordable, quality products more accessible to consumers across India, with a focus on emerging markets and Tier 2 & Tier 3 cities.As we build Zulu from the ground up, we are looking for customer-focused individuals who can help us deliver a smooth experience to our customers.About the RoleWe are looking for a Customer Support Executive to join our customer support team. You will be responsible for assisting customers through chat and inbound calls, resolving their queries, and ensuring a positive customer experience.This role requires good communication skills, patience, attention to detail, and the ability to handle customer queries efficiently.Key ResponsibilitiesHandle customer queries through chat and inbound calls.Assist customers with queries related to orders, products, deliveries, returns,



refunds and other issues.Understand customer concerns and provide accurate and timely resolutions.Escalate unresolved issues to the relevant internal teams.Maintain accurate records of customer interactions and issues.Use Google Sheets for updating and tracking customer-related information.Follow defined processes and ensure customer queries are resolved within the required timelines.Identify recurring customer issues and highlight them to the team.Maintain a professional and customer-friendly approach while handling conversations.What We're Looking ForPrior customer support experience is required.Comfortable handling both chat and inbound calls.Good verbal and written communication skills.Basic to good knowledge of Google Sheets.Good problem-solving and listening skills.Patient and comfortable handling different types of customer queries.Strong attention to detail.Ability to work independently in a Work From Home setup.Comfortable working in a fast-paced e-commerce environment.Work RequirementsWork From Home during the contractual period.Candidates should be willing to move to office-based work after transitioning to full-time, if required.Candidate must have:LaptopMobile phoneReliable internet connectionSuitable work-from-home setupWork Schedule1 weekly off, which will be rotational.Customer support operations may require working across different shifts as per business requirements.This is a 6-month contractual position with an opportunity to transition into a full-time role based on performance and business requirements.

📌 Customer Support Executive (Bengaluru)
🏢 Zulu
📍 Bengaluru