Job Title: Manager- Client ServicingExperience: 2+ yrsLocation: DelhiPosition ObjectiveHandle 2 or more Key accountsGenerate and handle 1 or more key business independentlyTeam management – Nurture and Grow a team and be responsible for the team and their targetsHandle Special projects for Phase1Business ResponsibilityFront end clients, anchor key accounts, develop new business relationships, generate and negotiate new income for Phase 1 to an agreed annual targetHandle special projects end to endUnderstand Client requirements, modification instructions, project brief & event objectivesNegotiating with clients & closing the dealAct as a bridge between the Client and the Operations & Creative teamsEnsure the prompt and systematic servicing of all business enquiriesOversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable eventsWork in collaboration with Client Servicing, Operations & Creative teams to grow the events business.Manage a marketing team, nurture and grow them and be responsible for meeting your target and the team targetTake empowered decisions regarding your team as well as business negotiations.Market Intelligence:



Identify and analyse competition and stay abreast with the latest event trends.Client ManagementUnderstands customer requirements and provides timely solutions accordinglyBuild innovative strategies to retain key clientsMap key accounts periodically to ensure sustained focus on key account retention.Handle escalations and delivery turnaround time appropriatelyEnsuring 100% Client satisfaction in every project executionLeverage on client feedback and ensure continuous reinventionTalent Engagement and DevelopmentWork in collaboration with Talent Management in retaining high performers and fostering an open and transparent work environmentProvide support and guidance to team membersActively participate in performance evaluations and feedback sessionsConduct skip level meetings with the teamKey AttributesStrategic and commercial attitude towards marketing and client servicingA qualified appearance and the social skills necessary to deal with a range of clientsSelf confidence and stature to represent Phase 1 on a senior levelAbility to prioritize work under pressure with good time managementEnergetic team player with high level of adaptability and enthusiasmStaff management skills and the ability to motivate and develop individuals and teamWillingness to work flexiblyGood judgment and decision making capabilitiesPassionate about Events and entertainment in generalExcellent written and verbal communication

📌 Manager- Client Servicing (Delhi)
🏢 Phase 1 Events and Experiences
📍 Delhi