This role sits at the intersection of guest experience, process design, people enablement, and datadriven decision-making,SOP, customer experience streamliningSTORE STANDARDS & UPKEEP
- Set and enforce Hygiene & Maintenance standards; build an internal auditcadence thatidentifies gaps before they impact guest experience.
- Lead Visual Merchandising and In-Store Communication standards in partnership with theMarketing team.
- Oversee outlet redesign and infrastructure upgrade projects in collaboration with the Projectsand Design team.B. DIGITAL ENABLEMENT & PROCESS AUTOMATION
- Drive Contact Centre Automation, Digital Checklists, and Dynamic Discounting initiatives as partof the digital enablement roadmap.Identify and implement technology solutions that reduce manual effort at the store level andimprove real-time visibility for operations management.
- Partner with the IT and Analytics teams to build operational dashboards that enable data-drivendecision-making at store, cluster, and national levels.COST EFFICIENCY & OUTLET MAINTENANCE
- Lead cost efficiency initiatives across Energy Savings and Equipment Efficiency — identifyingopportunities to reduce the operational cost base without compromising guest experience.
- Build a proactive outlet maintenance programme that minimises downtime, reduces reactiverepair spend, and extends asset life.
- Own the QHSE (Quality, Health,



Safety & Environment) framework including QHSE Audits,Process Audits, and Inventory Audits.DEMAND FORECASTING & SUPPLY READINESS
- Work with the Supply Chain and Production teams to build a Demand Forecasting capability thatreduces wastage and ensures product availability.
- Develop and maintain the Frozen Model — a standardised operating framework that can bereplicated efficiently as the company scales into current cities and formats.E. PEOPLE, TRAINING & CAPABILITY BUILDING
- Define operational competency standards for store teams and work with the L&D; function toembed training that delivers measurable behavioural change.
- Build the n-2 and n-3 operations leadership pipeline — ensuring the company always has readysuccessors for every critical operational role.
- Design and execute the People Relook programme for store-level teams, in partnership with HRand L&D.CONTROLS;, GOVERNANCE & REPORTING
- Strengthen the internal audit framework across QHSE, Process, and Inventory dimensions.
- Build and own the Operational Metrics & Dashboard — providing the COO, CEO, and Board witha clear, real-time view of operational health.
- Ensure all operational processes are compliant with regulatory, food safety, and brandstandards.Kindly share CV at (phone hidden)

📌 Operations Excellence/ Retail Excellence - Qsr (Maharashtra)
🏢 SG OASIS HR CONSULTANCY
📍 Maharashtra