Role/skill name-PCM Support Specialist- L2 Application SupportRelevant Experience5-6 yrsTotal experience-5-6 yrsLocation-BangaloreMandatory tech stack-Programming Languages and its versionSQLPlatformServiceNow, Jira, DatadogTools and its versionSQL, REST APIs, ServiceNow, Jira, DatadogTech environmentPCM, Censhare, PI Center, SAP, PIM/DAM, Grafana, ETL/ELTDay to day tasks
- Provide L2 operational support across the global PCM ecosystem.
- Resolve incidents and service requests through ServiceNow and Jira.
- Troubleshoot cross-system issues across Censhare, PI Center and PIM-API.
- Perform SQL-based data validation and analysis.
- Monitor system health and alerts using Datadog and Grafana.
- Handle re-exports, translation orders and other production issues.




- Manage user access via XIAM and PIM.
- Maintain documentation, runbooks and knowledge articles.Roles and responsibilities
- Provide global L2 application support.
- Perform incident management and root-cause analysis.
- Troubleshoot cross-system integration issues.
- Monitor application and system health.
- Support data validation and production operations.
- Contribute to continuous improvement and knowledge management.
- Collaborate with global teams and stakeholders to resolve issues within agreed SLAs.

📌 Pcm Support Specialist-Application Support (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru