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AI Automation Engineer

United States

Job Description

AI Automation Engineer

Others, Massachusetts

Job Summary

Job Title AI Automation Engineer - Digital Workplace Services Location Onsite, US Northborough Experience 5-10 Years Job Summary We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace

Key Responsibilities

Design and implement AI-powered workplace automation solutions. • Develop intelligent virtual assistants, chatbots, and AI agents using Microsoft Copilot Studio and Azure OpenAI. • Build Agentic AI workflows for autonomous task execution and IT support automation. • Integrate AI solutions with ITSM platforms, collaboration tools, and enterprise applications. • Develop workflow automations using Power Platform, APIs, and orchestration frameworks. Digital Workplace Transformation • Drive adoption of AI-powered Digital Workplace solutions. • Implement intelligent employee self-service solutions. • Enhance productivity through Copilot-enabled workflows. • Improve workplace experience with AI-driven support and knowledge management. Service Desk Automation • Develop AI solutions for: o Ticket summarization o Automated ticket classification o Knowledge article generation o Self-healing automation o Intelligent incident routing o Virtual support assistants • Reduce manual effort through automation and predictive support capabilities. Integration & Development • Integrate AI platforms with: o ServiceNow o Microsoft 365 o Teams o SharePoint o Power Platform o Azure Services o Enterprise applications • Develop APIs and connectors for seamless data exchange. Governance & AI Operations • Establish Responsible AI practices. • Ensure compliance with security, privacy, and governance requirements. • Monitor AI solution performance and optimize models. • Support AI lifecycle management and operational excellence.

Required Technical Skills AI & GenAI • Azure OpenAI Services • GPT / LLM Models • RAG (Retrieval Augmented Generation)



• Prompt Engineering • AI Agents & Agentic AI • Semantic Kernel • LangGraph / LangChain Microsoft Technologies • Microsoft Copilot • Copilot Studio • Power Automate • Power Apps • Microsoft Teams • SharePoint Online • Microsoft Graph API • Azure AI Services Automation & Development • Python • PowerShell • REST APIs • JSON • Workflow Automation • GitHub Copilot Cloud & Infrastructure • Microsoft Azure • Azure Functions • Logic Apps • Azure AI Foundry • Azure DevOps ITSM & Workplace Technologies • ServiceNow • Endpoint Management • Microsoft Intune • Autopilot • Knowledge Management Platforms

Skill Requirements

Microsoft Certified: Azure AI Engineer Associate • Microsoft Certified: Power Platform Developer Associate • Microsoft Copilot Certification • ServiceNow Certified System Administrator • Azure Solutions Architect Certification Soft Skills • Solid analytical and problem-solving skills. • Excellent stakeholder management. • Ability to communicate technical concepts to business users. • Innovation mindset and continuous learning attitude. • Experience leading AI transformation initiatives. Nice-to-Have Experience • Digital Workplace Services Operations • Employee Experience Platforms • AI-Powered Service Desk • Workplace Analytics • Experience Management (XLAs) • Intelligent Collaboration Solutions • Enterprise AI Transformation Programs

Other Requirements

NA

Maximum Salary (US):

Minimum Salary (US):

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.





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📌 AI Automation Engineer (India)
🏢 HCLTech
📍 India