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Lead Administrator (Support &Operations;)

India

Job Description

Lead Administrator (Support &Operations;)

Chennai, Tamil Nadu

Job Summary

The CyberArk PAM L2 Operations Support Engineer at LEO Pharma is responsible for day-to-day operations, monitoring, and incident management of the CyberArk Privileged Access Management platform. The role focuses on operational stability, SLA adherence, and supporting business-critical privileged access services, with escalation to L3 where required.

Key Responsibilities

Provide L2 operational support for CyberArk PAM components (Vault, PVWA, CPM, PSM) • Monitor CyberArk platform health and perform daily operational checks • Handle service requests, user issues, and incidents escalated from L1 • Perform standard troubleshooting and resolve known issues • Execute predefined runbooks and SOPs • Support privileged account onboarding, modification, and decommissioning • Coordinate with L3, IAM, AD, Windows, Unix, and Application teams • Ensure timely incident updates and communication as per LEO Pharma SLAs

Skill Requirements

CyberArk PAM fundamentals (Vault, PVWA, CPM, PSM) • Password rotation and reconciliation monitoring • Session monitoring and access issue troubleshooting • Understanding of platforms onboarded to CyberArk (Windows, Unix, Databases). Periodic Access Reviews - Including Privileged IDs, SAFEs and Platforms but not limited to.

Other Requirements

Operational & Process Responsibilities • Daily health checks and validation of CyberArk services • Incident correlation and trend identification • SLA tracking and ticket lifecycle management • Execution of approved changes during maintenance windows • Escalation of complex or repeat issues to L3 with RCA inputs Governance,



Risk & Compliance • Adhere to LEO Pharma security policies and PAM governance standards • Maintain audit evidence for privileged access operations • Support audit activities and evidence collection • Follow segregation of duties and least-privilege principles Tools & Integrations • ServiceExchange (Incident, Request, Change Management) • Active Directory & Azure Entra ID • CyberArk monitoring and logs • Basic PowerShell or scripting exposure

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Lead Administrator (Support &Operations) (India)
🏢 HCLTech
📍 India