Key Responsibilities
- Manage end-to-end field collection operations.
- Lead and manage Collection Managers, Team Leaders, and Field Collection Executives.
- Drive monthly collection and recovery targets.
-Monitor team productivity, collection efficiency, PTP, RPC, and recovery performance.
- Develop effective strategies to improve collections and reduce delinquency.
- Conduct regular field visits and monitor team performance.
- Manage high-value and overdue collection cases.
- Ensure proper allocation of accounts and territories.
- Handle customer escalations and operational issues.
- Conduct performance reviews and coach collection teams.
- Prepare and review daily, weekly, and monthly MIS reports.
- Ensure compliance with company policies and ethical collection practices.
- Coordinate with internal teams and senior management to achieve business objectives.
📌 Collections Manager (Bengaluru)
🏢 Profound Human Resource Development Advisors
📍 Bengaluru
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