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SME - Network LAN/WAN

Canada

Job Description

SME - Network LAN/WAN

Mississauga, Ontario

Job Summary

Please find the job description below NOC Canada team members provide 24/7 operational support for enterprise network infrastructure, ensuring stability, performance, and rapid incident resolution. Tools: SevOne, nGenius, Dynatrace, Splunk, IBM NOI, ServiceNow, Wireshark, Catalyst Center Intake Queues: Phone (AWS), Email (Shared inbox), ServiceNow Queues (2), Teams Chat, In-Person (walk up from SOC to NOC within CCR at SCC/BCC) Certifications (recommended): CCNA/CCNP, Network+ Work environment: 24x7 shift-based operations with ~66% onsite presence required (Role is night shift 10PM to 7AM Mon-Thurs - subject to change with ample notice) Key focus: Monitoring, incident triage, troubleshooting, escalation coordination, and continuous service improvement

Key Responsibilities

Please find the job description below NOC Canada team members provide 24/7 operational support for enterprise network infrastructure, ensuring stability, performance, and rapid incident resolution. Tools: SevOne, nGenius, Dynatrace, Splunk, IBM NOI, ServiceNow, Wireshark, Catalyst Center Intake Queues: Phone (AWS), Email (Shared inbox), ServiceNow Queues (2), Teams Chat, In-Person (walk up from SOC to NOC within CCR at SCC/BCC) Certifications (recommended): CCNA/CCNP, Network+ Work setting: 24x7 shift-based operations with ~66% onsite presence required (Role is night shift 10PM to 7AM Mon-Thurs - subject to change with ample notice) Key focus: Monitoring, incident triage, troubleshooting, escalation coordination, and continuous service improvement

Skill Requirements

Please find the job description below NOC Canada team members provide 24/7 operational support for enterprise network infrastructure, ensuring stability, performance, and rapid incident resolution. Tools: SevOne, nGenius, Dynatrace, Splunk, IBM NOI, ServiceNow, Wireshark, Catalyst Center Intake Queues: Phone (AWS), Email (Shared inbox), ServiceNow Queues (2), Teams Chat, In-Person (walk up from SOC to NOC within CCR at SCC/BCC) Certifications (recommended): CCNA/CCNP, Network+ Work environment:



24x7 shift-based operations with ~66% onsite presence required (Role is night shift 10PM to 7AM Mon-Thurs - subject to change with ample notice) Key focus: Monitoring, incident triage, troubleshooting, escalation coordination, and continuous service improvement

Other Requirements

Please find the job description below NOC Canada team members provide 24/7 operational support for enterprise network infrastructure, ensuring stability, performance, and rapid incident resolution. Tools: SevOne, nGenius, Dynatrace, Splunk, IBM NOI, ServiceNow, Wireshark, Catalyst Center Intake Queues: Phone (AWS), Email (Shared inbox), ServiceNow Queues (2), Teams Chat, In-Person (walk up from SOC to NOC within CCR at SCC/BCC) Certifications (recommended): CCNA/CCNP, Network+ Work environment: 24x7 shift-based operations with ~66% onsite presence required (Role is night shift 10PM to 7AM Mon-Thurs - subject to change with ample notice) Key focus: Monitoring, incident triage, troubleshooting, escalation coordination, and continuous service improvement

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 SME - Network LAN/WAN (India)
🏢 HCLTech
📍 India