Organization- Hyatt Raipur

Summary

Main Duties

Customer Service

- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Be familiar with the hotel's products, services and policies.
- Ensures positive interaction and brand contact with guest and colleagues.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Provides excellent service to internal customers as appropriate.

Operational

- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed.
- Embraces all Touches of Hyatt and the Food and Beverage Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Executes daily operations as per the SOP's and prepares food as per the mie-en-place list of the designated section.
- Requires to lift and carry light as well as heavy equipments from one location to another as per the demand of the job.
- Requires to carry raw materials from storage area to preparation area as frequently as the job demands.
- To produce a consistent and high quality product.
- To monitor operating supplies and reduce spoilage and wastage.
- Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
- Demonstrates enthusiasm and act on own initiative and take responsibility for one's own work and for the safety of others.
- Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
- Cleans work areas, equipment and utensils, segregates and removes garbage whenever necessary.
- Assists in quality control of items.
- Sets up buffet presentations.
- Ensures the sanitation standards for kitchen are being met.
- Should be able to handle interactive live station as per Hyatt standard.
- Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
- Maintains stable performance under pressure and in stressful work situations.
- Ensures professional, high quality work standards are met.
- Adhere to the relevant task list for the current position

Personnel

- Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.




- Shows receptiveness to be managed and to constructive feedback. Co-operates willing to one's own developmental needs and seeks chance to improve.
- Encourages effective two way communication throughout the organization and shares relevant information with others.

Other Duties

- Understands and strictly adheres to all Rules and Regulations established in the Employee Handbook and the hotel's policies including fire, hygiene, health, safety and security.
- Acts consistently in accordance with clear ethics & values and maintains confidentiality.
- Ensures high standards of personal presentation and grooming as per hotel grooming policy.
- Attends and actively participates in training sessions, School of Hospitality training sessions and meetings as and when required.
- Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
- Carries out any other reasonable duties and responsibilities as assigned from time to time.

I have read this Job Description and fully understand and agree to follow the outlined duties above.

Qualifications

Main Duties

Customer Service

- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Be familiar with the hotel's products, services and policies.
- Ensures positive interaction and brand contact with guest and colleagues.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Provides excellent service to internal customers as appropriate.

Operational

- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed.
- Embraces all Touches of Hyatt and the Food and Beverage Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Executes daily operations as per the SOP's and prepares food as per the mie-en-place list of the designated section.
- Requires to lift and carry light as well as heavy equipments from one location to another as per the demand of the job.




- Requires to carry raw materials from storage area to preparation area as frequently as the job demands.
- To produce a consistent and high quality product.
- To monitor operating supplies and reduce spoilage and wastage.
- Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
- Demonstrates enthusiasm and act on own initiative and take responsibility for one's own work and for the safety of others.
- Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
- Cleans work areas, equipment and utensils, segregates and removes garbage whenever necessary.
- Assists in quality control of items.
- Sets up buffet presentations.
- Ensures the sanitation standards for kitchen are being met.
- Should be able to handle interactive live station as per Hyatt standard.
- Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
- Maintains stable performance under pressure and in stressful work situations.
- Ensures professional, high quality work standards are met.
- Adhere to the relevant task list for the current position

Personnel

- Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
- Shows receptiveness to be managed and to constructive feedback. Co-operates willing to one's own developmental needs and seeks opportunity to improve.
- Encourages effective two way communication throughout the organization and shares relevant information with others.

Other Duties

- Understands and strictly adheres to all Rules and Regulations established in the Employee Handbook and the hotel's policies including fire, hygiene, health, safety and security.
- Acts consistently in accordance with clear ethics & values and maintains confidentiality.
- Ensures high standards of personal presentation and grooming as per hotel grooming policy.
- Attends and actively participates in training sessions, School of Hospitality training sessions and meetings as and when required.
- Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
- Carries out any other reasonable duties and responsibilities as assigned from time to time.

I have read this Job Description and fully understand and agree to follow the outlined duties above.

📌 DCDP Tandoor (Raipur)
🏢 Hyatt Hotels
📍 Raipur