Job Description

Basic Information on Role
Job TitleArea Operations ManagerDate:

Circle/CorporateCircleWritten by:

Function Name:OperationsApproved by:
(Job Holder)

Sub-Function Name:Field OperationsApproved by:
(Immediate Superior)

Reports to:Circle O&M; Head
Reported by:Field Support Engineers
01Section One: Job Purpose
Summarise in one statement why your job exists; and how it contributes to the overall mission/objective of the organization
Ensure reliable and compliant tower operations by overseeing site uptime, safety standards, energy management, and maintenance activities across the assigned area. Manage stakeholders and partners to optimize operational costs, maintain service levels, and support consistent customer satisfaction.
02Section Two: Principal Accountabilities
List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results (List in order of decreasing order of importance)
Sr. NoExpected End ResultsMajor Activities
1Environment, Safety and Health Compliance1.Build and reinforce a solid safety culture across all sites.
2.Monitor safety compliance and ensure adherence to all safety guidelines and procedures.
3.Ensure identification of safety training needs to meet compliance requirements.
4.Manage external environmental risks, identify potential challenges in the area, and develop actions to mitigate them.
2Stakeholder Management1.Engage with community members, landowners, local administration, energy backup officials, and other stakeholders to build relationships and secure support for resolving site issues.




2.Ensure customer expectations are met by aligning on requirements and resolving concerns proactively.
3.Manage partners by tracking and monitoring their performance to ensure service delivery as per defined service level agreements.
4.Liaise with internal stakeholders for requisitions, work orders, and services to ensure timely closure and site support.
5.Secure timely customer sign-offs on uptime and service delivery.
6.Coordinate with the circle team to ensure optimal utilization of Capex and Opex for site stability as per defined processes.
3Operations Management1.Review Tower Operating Centre reports periodically (outage, fault, uptime), conduct root-cause analysis, and implement corrective measures to maintain smooth site operations and service level agreement-defined uptime.
2.Monitor and ensure timely closure of preventive and corrective trouble tickets to maintain zero-defect sites.
3.Conduct periodic site visits to assess operations, key management, security, asset monitoring, safety, upkeep, and hygiene; identify gaps against audit checklists to ensure quality assurance and audit compliance.
4.Use digital tools to monitor diesel usage, validate diesel and energy backup consumption data, and ensure timely fuel filling while minimizing pilferage for effective energy management.




5.Propose decisions on asset replacement based on asset lifecycle and performance to ensure optimal utilization and protection of company assets.
6.Ensure full compliance with internal operations and maintenance processes and systems.
7.Provide solar-power corrective maintenance support and optimize power consumption.
4Cost Management1.Oversee repair and maintenance costs and ensure optimal levels are maintained.
2.Monitor diesel consumption trends, review beat plans, and conduct root-cause analysis to optimize energy costs across sites.
3.Ensure timely certification, review, validation, and root cause analysis of abnormal bills; resolve outstanding issues and process bills as per service level agreement to optimize OPEX.
4.Provide inputs to the circle OPEX manager/operations support manager for customer service level agreement sign-off and partner key performance indicator sign-off.
5.Drive Indoor-to-Outdoor (I2O) site conversion initiatives to reduce operational costs.
5Team Development1.Supervise, guide, and motivate business partners and technicians to deliver on objectives; review performance and provide feedback to reinforce ownership and process compliance.
2.Identify training needs of business partners and technicians; coach them on technical and behavioural skills and recommend relevant training programs to upgrade their capabilities.
3.Set clear individual performance expectations, conduct regular reviews, recognize good work, and guide improvement areas to build a high-performance team.
4.Monitor on-ground operations and actively identify business risks.
5.Ensure adoption of Total Quality Management (TQM) practices and the Plan–Do–Check–Act (PDCA) problem-solving approach across the team.

📌 Circle Operations - Area Operations Manager (West Bengal)
🏢 Indus Towers
📍 West Bengal