We are looking for a Workday Technofunctional Production Support professional to provide L2 production support for the Workday platform. The role requires a good combination of functional and technical knowledge, with strong hands-on experience in Workday Core HCM, Business Processes, Security, and Integrations.

n

nThe candidate will be responsible for troubleshooting and resolving production issues, performing root-cause analysis, supporting integrations and business processes, and working closely with HR/HRIS, IT, Security, and other business teams to ensure smooth and reliable Workday operations.

n

nKey Responsibilities

n

n
- Provide L2 production support for Workday HCM, primarily Core HCM.
n
- Troubleshoot and resolve production incidents, service requests, and functional/technical issues.
n
- Analyze and resolve issues related to:
n

nWorkday Core HCM

nBusiness Processes

nWorkday Security

nIntegrations

nReports and data

n

n
- Troubleshoot Business Process issues such as stuck transactions, approval/routing issues, validations, notifications, and workflow failures.
n
- Support and troubleshoot Workday integrations, including:
n

nEIB

nCore Connectors

nWorkday Studio

nWeb Services / APIs

nInbound and outbound integrations

n

n
- Investigate integration failures, data issues, transformation errors, and upstream/downstream system failures.
n
- Troubleshoot Workday Security issues including security groups, domain/business process security, role assignments, and access-related issues.
n
- Analyze functional requirements and determine whether issues are related to configuration, security, integration, data, or business processes.
n
- Support Workday reports,



calculated fields, custom reports, and data-related production issues.
n
- Perform Root Cause Analysis (RCA) and identify permanent solutions for recurring production issues.
n
- Work closely with HR/HRIS, IT, Security, Payroll, Integration, and business stakeholders to resolve critical issues.
n
- Manage incidents based on SLA, priority, and severity.
n
- Perform impact analysis, testing, and validation before implementing fixes in production.
n
- Support Workday biannual releases, including impact assessment, regression testing, defect identification, and post-release validation.
n
- Participate in production deployments, change management, and post-deployment validation.
n
- Maintain proper documentation of incidents, RCA, resolutions, and support procedures.
n
- Coordinate with Workday and third-party vendors for issues requiring external support.
n
- Identify opportunities to improve production support processes and automate repetitive support activities.
n

n

nMandatory Skills

n

n
- Strong hands-on experience in Workday Production Support – L2.
n
- Strong technofunctional understanding of Workday.
n
- Good experience in Workday Core HCM.
n
- Strong understanding of Workday Business Processes.
n
- Hands-on experience with Workday Security.
n
- Experience troubleshooting Workday Integrations.
n
- Good understanding of EIB, Core Connectors, Workday Studio and Web Services/APIs.
n
- Strong incident troubleshooting and RCA experience.
n
- Experience working in an SLA-driven production support environment.
n
- Good communication and stakeholder management skills.
n

n

nImmediate joiners will be considered.

📌 Workday Consultant (Indore)
🏢 RARR Technologies
📍 Indore