THE WORK:

- Discover the opportunity to make impactful decisions and foster collaboration across multiple groups

- You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions

- Providing thoughtful solutions to challenges within your immediate group and beyond will be a vital part of your role

- This position embraces advanced expertise in Service Desk Management and invites you to bring your passion and insight to a dynamic environment

- Join us and be part of a journey where your contributions truly matter

- Ensure production systems are available and operating according to defined Service Level Agreements

- Drive incident and outage resolution and maintain explicit communication throughout the process





- Facilitate the restoration of service to the production environment promptly and efficiently

- Establish and maintain disaster recovery procedures to safeguard operational continuity

- Maintain data retention practices in alignment with organizational policies and standards

HERE'S WHAT YOU WILL NEED:

- Advanced proficiency in Service Desk Management

- Intermediate proficiency in Service Desk Voice Support

- A minimum of 2 years of experience in relevant related skills

- Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

- Advanced problem solving

- Intermediate communication skills

- Beginner conflict resolution Intermediate multitasking

- Advanced customer service orientation

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru