:- AU Small Finance Bank Limited is seeking an experienced and dynamic skilled to lead and manage sales and service operations within the Microfinance and Inclusive Banking (MFIB) segment. This role demands a strategic thinker with a strong background in financial services, particularly in microfinance products and customer relationship management. The incumbent will be responsible for driving business growth, ensuring superior customer service, and maintaining compliance with regulatory standards. This position requires a proactive leader capable of mentoring teams, analyzing market trends, and implementing effective sales strategies to enhance the bank's footprint in the inclusive banking sector.

Responsibilities:-

- Develop and execute comprehensive sales strategies to achieve business targets in the microfinance and inclusive banking segment.
- Lead, mentor, and manage a team of sales and service professionals to ensure high performance and adherence to bank policies.
- Build and maintain strong relationships with customers, understanding their financial needs and providing tailored banking solutions.
- Monitor and analyze market trends, competitor activities, and customer feedback to identify growth opportunities and mitigate risks.
- Ensure compliance with all regulatory requirements and internal controls related to microfinance products and services.
- Collaborate with cross-functional teams including credit, operations, and risk management to streamline processes and enhance customer experience.
- Prepare and present regular reports on sales performance, customer satisfaction, and operational efficiency to senior management.
- Drive initiatives to improve service delivery standards and resolve customer grievances promptly and effectively.




- Identify and develop new business channels and partnerships to expand the banks reach in underserved markets.
- Conduct training sessions and workshops to enhance the skills and product knowledge of the sales and service team.

Skill:-

- Microfinance Product Knowledge
- Customer Relationship Management (CRM)
- Sales Strategy Development
- Regulatory Compliance in Banking
- Team Leadership and Mentoring
- Market Analysis and Competitive Intelligence
- Financial Services Operations
- Risk Management
- Customer Service Excellence
- Business Development
- Data-driven Decision Making
- Communication and Presentation Skills

Preferred Qualifications:-

- Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in sales and service roles within the financial services industry, with a focus on microfinance or inclusive banking.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required abilities

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- Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific requirements

- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#

Other details

- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Bank Officer - MFIB - Sales & Services (Ashta)
🏢 AU Small Finance Bank
📍 Ashta