:- AU Small Finance Bank Limited is seeking an experienced and dynamic skilled to lead and manage sales and service operations within the Microfinance and Inclusive Banking (MFIB) segment. This role demands a strategic thinker with a deep understanding of financial products tailored for underserved markets, exceptional client relationship management skills, and the ability to drive business growth while ensuring compliance with regulatory standards. The ideal candidate will play a pivotal role in expanding the bank's footprint in the microfinance sector by delivering superior customer service, mentoring sales teams, and implementing innovative sales strategies aligned with the banks vision of financial inclusion.
Responsibilities:-
- Develop and execute comprehensive sales strategies to achieve business targets in the microfinance and inclusive banking segment.
- Lead, mentor, and motivate the sales and service teams to enhance productivity and ensure high-quality customer engagement.
- Manage key client relationships, ensuring personalized service delivery and prompt resolution of customer queries and issues.
- Analyze market trends and customer needs to identify new business opportunities and tailor financial products accordingly.
- Ensure strict adherence to regulatory guidelines and internal policies in all sales and service activities.
- Collaborate with cross-functional teams including credit, operations, and risk management to streamline processes and enhance customer experience.
- Monitor and report on sales performance metrics, preparing detailed reports for senior management to inform strategic decisions.
- Drive initiatives to improve customer retention and satisfaction through innovative service solutions and feedback mechanisms.
- Conduct regular training sessions for team members on product knowledge, compliance, and customer service excellence.
- Represent the bank at industry forums, community events, and networking opportunities to enhance brand visibility and market presence.
Skill:-
- Microfinance Product Knowledge
- Sales Strategy Development
- Customer Relationship Management (CRM)
- Regulatory Compliance in Banking
- Team Leadership and Mentoring
- Market Analysis and Business Development
- Financial Services Operations
- Performance Metrics and Reporting
- Risk Management
- Customer Service Excellence
- Stakeholder Engagement
- Training and Development
Preferred Qualifications:-
- Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 7-10 years of experience in sales and service roles within the financial services industry, with a focus on microfinance or inclusive banking.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Sr Bank Officer - MFIB - Sales & Services (Madathukulam)
🏢 AU Small Finance Bank
📍 Madathukulam
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.