:- AU Small Finance Bank Limited is seeking an experienced and dynamic professional to lead and drive sales and service initiatives within the Microfinance and Individual Banking (MFIB) segment. This role demands a strategic thinker with a robust understanding of financial products, customer relationship management, and regulatory compliance in the financial services industry. The incumbent will be responsible for managing a team, achieving sales targets, enhancing customer satisfaction, and ensuring seamless service delivery. This position requires a proactive leader who can navigate the complexities of the banking sector, foster strong client relationships, and contribute to the bank's growth and market presence in the microfinance domain.
Responsibilities:-
- Develop and implement sales strategies to achieve and exceed targets within the Microfinance and Individual Banking segment.
- Lead, mentor, and manage the sales and service team to ensure high performance and adherence to bank policies.
- Build and maintain strong relationships with clients to understand their financial needs and provide tailored banking solutions.
- Ensure compliance with regulatory requirements and internal controls related to sales and service operations.
- Monitor market trends and competitor activities to identify new business opportunities and enhance product offerings.
- Coordinate with cross-functional teams including credit, operations, and risk management to facilitate smooth service delivery.
- Analyze sales data and prepare detailed reports for senior management to inform strategic decision-making.
- Drive customer engagement initiatives to improve satisfaction, retention, and loyalty within the MFIB segment.
- Conduct regular training sessions for the team on product knowledge, sales techniques, and customer service excellence.
- Manage escalations and resolve complex customer issues promptly to maintain the banks reputation and trust.
Skill:-
- Microfinance Sales Strategy
- Customer Relationship Management (CRM)
- Regulatory Compliance in Banking
- Team Leadership and Development
- Financial Product Knowledge
- Market Analysis and Competitor Benchmarking
- Data-driven Sales Reporting
- Customer Engagement and Retention
- Conflict Resolution and Escalation Management
- Cross-functional Collaboration
Preferred Qualifications:-
- Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
- Minimum of 5-7 years of experience in sales and service roles within the banking or financial services sector, with a focus on microfinance or retail banking.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Sr Bank Officer - MFIB - Sales & Services (Motihari)
🏢 AU Small Finance Bank
📍 Motihari
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