Role & responsibilities:

1. Lead Team Performance

- Ensure that every student enquiry receives a timely, thoughtful and complete response, so no prospective student is left without guidance. • Own the day-to-day performance and effectiveness of the counselling team, ensuring consistent, highquality engagement with every student. • Set transparent objectives and daily working rhythms for the team, track progress, and step in early to support counsellors.

2. Lead & Develop the Team End-to-End

- Manage the counselling team end-to-end hiring, onboarding, goal-setting, reviews and day-to-day people management.
- Identify development needs, run regular training and enablement, and build a strong bench of future team leaders.

3. Ownership of Outcomes

- Coach counsellors on the craft of empathetic, consultations listening carefully, understanding each students aspirations, and guiding them with clarity and honesty.
- Step in personally on important or complex conversations with students and families to ensure they receive the clarity and guidance they need.
- Continuously refine processes to make the admissions experience smoother for students and more effective for the team.

4. Analyse, Report & Improve

- Track and analyse team and admissions metrics to understand what is working well and where students need more support.
- Report team performance and key insights to leadership with clear, data-backed recommendations.

5.



Plan Capacity & Manage High-Volume Engagement

- Plan and manage the day-to-day productivity of a large counselling team operating at high daily interaction volumes, ensuring capacity always matches incoming student demand.
- Forecast demand around peak periods such as application deadlines and intake cycles, and plan rosters, workloads and priorities so no student waits for a response.
- Monitor real-time activity and responsiveness, set clear productivity benchmarks, and reallocate effort quickly to keep the team consistently on-pace.

Preferred candidate profile:

• A genuine interest in education and in helping young people make important decisions about their future.

• A strong, empathetic people leader who can bring out the best in a student-facing team while holding a high bar on quality.

• 6+ years of experience in student engagement, admissions, counselling, or other relationship-driven, customer-facing roles, with at least 23 years in a team leadership position.

• Excellent communication and interpersonal skills, and the credibility to lead meaningful conversations with students and parents.

• Comfort with data able to read reports, spot trends, and make thoughtful, evidence-based decisions.

• A humble, coachable and growth-oriented mindset someone who is always ready to learn, take feedback and get better.

📌 Senior Manager - Admissions (Gurugram)
🏢 Shanti Informatics
📍 Gurugram