ABOUT THE ROLE

We are looking for a Technical Support / Customer Support to assist customers with their queries, troubleshoot issues, and ensure a smooth, satisfactory support experience for every customer.

KEY RESPONSIBILITIES

- Handle customer queries by call, email, or chat and troubleshoot technical issues remotely, for our US-based clients.
- Troubleshoot software, hardware, or application issues and escalate complex cases when needed.
- Log and track support tickets through resolution, escalating complex cases when required.
- Meet SLAs, maintain customer satisfaction, and update support documentation.
- Maintain clear, professional communication aligned with US business hours and culture.

REQUIRED QUALIFICATIONS:

- 3+ years of hands-on experience in Technical Support or SaaS Application Support.
- Degree,



diploma, or certification in IT, Computer Science, or a related field.
- Strong knowledge of applications and remote-support tools, or strong hands-on experience supporting a SaaS-based product.
- Good English communication and problem-solving skills.
- Must be willing to work a permanent night shift, in office at our Ahmedabad office (no rotational or day-shift option)

Location: Adani Shantigram, Ahmedabad (On-Site)
Relevant Experience: 3+ years

Experience Preferred: From IT industry (Technical Support or SaaS Support)

Time: Permanent Night Shift (6:30 PM - 3:30 AM)

📌 Technical/Customer Support – Night Shift (Vadodara)
🏢 isummation technologies
📍 Vadodara