Job Description
We are hiring Customer Support Executives in Jaipur, Mansarovar. The role involves handling international customer interactions, resolving queries efficiently, and ensuring a high-quality customer experience.
nProcess Type: International Voice
nKey Responsibilities
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- Handle inbound customer calls for the biggest E-Commerce process.n
- Assist customers with queries related to orders, products, deliveries, returns, refunds, and other concerns.n
- Understand customer issues and provide accurate and timely resolutions.n
- Maintain skilled communication and deliver an excellent customer experience.n
- Follow defined process guidelines, quality standards, and compliance requirements.n
- Accurately update customer information and interaction details in the system.n
- Escalate complex or unresolved issues to the appropriate department.n
- Achieve defined productivity, quality, and customer satisfaction targets.n

nEligibility & Experience
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- Must be a Graduate/Post Graduate from a recognized university.n
- Minimum 6 months of International BPO experience.n
- Willingness to work in rotational shifts and rotational weekly offs.n
- Strong English communication and customer-handling skills required.n
- Prior international voice/BPO experience preferred.n
- Immediate Joiners preferredn

nWork Schedule
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- 5.5 Days Workingn
- Rotational shiftsn
- Rotational weekly offsn

nTransportation
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- Two-way cab facility provided during eligible/odd-hour shifts, as per company policy and route availability.n

nWhy Join?
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- Opportunity to work with a globally recognized e-commerce brand.n
- International customer support exposure.n
- Structured training and career growth opportunities.n
- Employee transportation facility during eligible shifts.n

nSend your CV to: [email protected]

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