ABOUT THE ROLE We are looking for a Technical Support / Customer Support to assist customers with their queries, troubleshoot issues, and ensure a smooth, satisfactory support experience for every customer.

KEY RESPONSIBILITIES ● Handle customer queries by call, email, or chat and troubleshoot technical issues remotely, for our US-based clients. ● Troubleshoot software, hardware, or application issues and escalate complex cases when needed. ● Log and track support tickets through resolution, escalating complex cases when required. ● Meet SLAs, maintain customer satisfaction, and update support documentation. ● Maintain clear, skilled communication aligned with US business hours and culture.

REQUIRED QUALIFICATIONS: ● 3+ years of hands-on experience in Technical Support or SaaS Application Support. ● Degree,



diploma, or certification in IT, Computer Science, or a related field. ● Strong knowledge of applications and remote-support tools, or strong hands-on experience supporting a SaaS-based product. ● Good English communication and problem-solving skills. ● Must be willing to work a permanent night shift, on-site at our Ahmedabad office (no rotational or day-shift option) Location: Adani Shantigram, Ahmedabad (On-Site) Relevant Experience: 3+ years Experience Preferred: From IT industry (Technical Support or SaaS Support) Time: Permanent Night Shift (6:30 PM - 3:30 AM)

📌 Technical/Customer Support – Night Shift (Nadiad)
🏢 isummation technologies
📍 Nadiad