Job Description

This role in summary

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To Ensure Quality Of Operations Provided By Service Partners Of A Key partners

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Responsibilities:

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Supervision of Service Partner Operations

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- Ensure quality of customer service provided by service partners
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- Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
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- Assist service partners in educating service engineers about the right attitude for handling customer interactions
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- Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
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Defect Management and Trade

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- Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
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- Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner go downs and minimize stock defects and repair costs
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Training of Service Engineers

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- Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and current products
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Sales and revenue

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- Coordinate with Branch Service Manager and Service Team for targets and product modifications
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- External Meeting up with Service Partners to ensure efficient customer service
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📌 Area Service Manager (Bobbukunta)
🏢 Whirlpool India
📍 Bobbukunta