Role/skill name-

PCM Support Specialist- L2 Application Support

Relevant Experience

5-6 yrs

Total experience-

5-6 yrs

Location-

Bangalore

Mandatory tech stack-

Programming Languages and its version

SQL

Platform

ServiceNow, Jira, Datadog

Tools and its version

SQL, REST APIs, ServiceNow, Jira, Datadog

Tech setting

PCM, Censhare, PI Center, SAP, PIM/DAM, Grafana, ETL/ELT

Day to day tasks

- Provide L2 operational support across the global PCM ecosystem. - Resolve incidents and service requests through ServiceNow and Jira.- Troubleshoot cross-system issues across Censhare, PI Center and PIM-API.- Perform SQL-based data validation and analysis.- Monitor system health and alerts using Datadog and Grafana.- Handle re-exports,



translation orders and other production issues.- Manage user access via XIAM and PIM.- Maintain documentation, runbooks and knowledge articles.

Roles and responsibilities

- Provide global L2 application support.- Perform incident management and root-cause analysis.- Troubleshoot cross-system integration issues.- Monitor application and system health.- Support data validation and production operations.- Contribute to continuous improvement and knowledge management.- Collaborate with global teams and stakeholders to resolve issues within agreed SLAs.

📌 Hiring: Pcm Support Specialist-Application Support (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru