Job Type: Full-time

Job Title: Front Desk ReceptionistOrganization: Dr. Dudhbhate Netralay & Retina CenterLocation: Manik baug, Near Indian oil petrol pump, Sinhgad road, PuneEmployment Type: Full-timeAbout Us : Dudhbhate Netralay & Retina Center is a multi-branch eye care hospital committed to delivering high-quality ophthalmic care with warmth and efficiency. We are looking for a receptionist who can be the welcoming first point of contact for our patients.Role Overview: The Receptionist will manage the front desk operations, greet and assist patients, handle appointment scheduling, and ensure a smooth, calm, and professional patient experience from arrival to departure.Key ResponsibilitiesGreet patients warmly and guide them through the check-in processSchedule, confirm, and reschedule appointments using the hospital's software systemAnswer phone calls and respond to patient queries in a clear, polite mannerMaintain patient records and update information accurately in the systemCoordinate with doctors, technicians,



and other staff to ensure timely patient flowHandle billing/registration entries and basic cash/payment coordination as requiredManage patient queues and waiting areas to minimize discomfort or confusionAddress patient concerns calmly and escalate issues to the appropriate department when neededMaintain a clean, organized, and welcoming reception areaRequired SkillsEnglish: Positive spoken and written English for smooth communication with patients and staffComputer Skills: Comfortable using hospital management/registration software, MS Office (Word, Excel), email, and basic data entryConvenience-Oriented Service: A patient-first attitude — proactively making the visit easy and hassle-free for patients and their familiesCalm & Communication: Ability to stay composed under pressure (busy hours, anxious or frustrated patients) while communicating clearly, patiently, and empatheticallyPreferred QualificationsPrior experience in a hospital, clinic, or customer service front desk role (preferred but not mandatory)Basic understanding of medical/hospital terminology is a plusMultilingual ability (e.G., Marathi/Hindi alongside English) is an advantage for patient interactionQualification: 12th pass / Graduate (any stream)Experience: Freshers welcome; 1–2 years in a similar role preferredWorking Hours: Rotational Shift Salary: As per interview

📌 Hiring: Front Desk Receptionist (India)
🏢 Dudhbhate Netralay
📍 India