- Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
- Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.
Customer Service
- Set up systems train and implement the same to ensure meeting of required standards of guests satisfaction
- Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency
Financial
- Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.
- Production and implementation of annual budgets to ensure organizational profitability
- Managing monitoring and controlling all inventories of operating equipment linen and uniforms ensuring par stocks are maintained and costs are controlled.
Operational
- Resource Management to maximize performance and efficiency : Optimum ordering and efficient management of all resources available
- Compliance with Health & Safety Legislations : Training and implementation of all applicable policies
- Writing & Implementing Policies and Procedures:
Ensuring adequate training is imparted to all associates.
- Ensuring all departmental communication standards are met
Personnel
- Hiring of team members as per the HR plan of the organization
- Devising Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.
- Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.
- Ensuring redressal of any associate complaints / issues
Qualifications :
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Strong process orientation;
- Robust Leadership abilities and organizational skills;
- Entrepreneurial thinks out of the box;
- Able to drive change and look for operational efficiencies/synergies across the network
- Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
- Minimum 8 to 10 years of progressive upscale hotel experience of which at least 2 to 3 years in similar role.
- Strong Operational/Technical Knowledge