- Provide exceptional guest services and personalized assistance to hotel guests ensuring their comfort and satisfaction throughout their stay
- Make restaurant reservations and provide dining recommendations based on guest preferences and dietary requirements
- Arrange transportation services including airport transfers local tours and sightseeing excursions
- Offer comprehensive local knowledge and recommendations for attractions cultural sites shopping and entertainment venues in and around Agra
- Handle special guest requests and resolve issues promptly and professionally to exceed expectations
- Manage the concierge desk operations including answering inquiries via phone email and in-person interactions
- Maintain detailed records of guest requests and preferences to ensure continuity of service
- Coordinate with hotel departments and external vendors to fulfill guest needs efficiently
- Assist with event planning and coordination for guest celebrations and special occasions
- Provide multilingual support where applicable to serve diverse international guests
- Maintain professional appearance and demeanor while representing the Fairmont brand
- Stay current with local events weather conditions and travel advisories to provide accurate information
Qualifications :
**Required Qualifications:**
- High school diploma or equivalent; hospitality or customer service certification preferred
- Minimum 2 years of experience in a concierge guest services or luxury hospitality environment
- Exceptional interpersonal and communication skills with the ability to interact professionally with diverse clientele
- Strong organizational and multitasking abilities to manage multiple guest requests simultaneously
- Proficiency in English; additional language skills (Hindi French Spanish or Mandarin) highly valued
- Comprehensive knowledge of Agras attractions cultural sites dining establishments and local services
- Proficiency with hotel management systems reservation platforms and Microsoft Office applications
- Demonstrated problem-solving skills with a customer-centric approach to conflict resolution
Additional Information :
WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow Learn and Enjoy
- Explore Limitless Possibilities