Position Overview

Support professional services delivery operations and the resource fulfilment process.

The role is a ground-level execution position covering coordination, tracking, reporting, and operational support.

The stated experience level is 2–5 years, with job locations listed as Mumbai and Bangalore.

Demand and Resource Fulfilment

- Support tracking and management of resource requests.
- Prepare profiles, coordinate with resources on gaps, and track submissions through partner portals and internal trackers.
- Monitor review comments, support interview scheduling, attend interviews, capture notes, and share feedback.
- Collect missing information and coordinate with internal stakeholders for demand validation.

Hiring and Onboarding
- Coordinate background check attestations, security questionnaires, and partner portal access.
- Support onboarding calls, align start dates and hours, and track compliance and onboarding completion for new resources.

Project and Financial Operations
- Support project creation, resource allocation, and timesheet tracking on Workday.
- Assist with billing validation and invoice coordination.
- Track resource allocation changes and utilization updates.





Reporting and Data Collection
- Collect daily and weekly hours burndown data from resources and client teams.
- Support weekly project health slides, biweekly delivery reports, and ad hoc reporting requests.
- Maintain delivery dashboards, fulfilment and pipeline data, trackers, and portal data accurately and audit-ready.

Must-Have Skills
- 2–5 years of experience in operations, project coordination, or professional services support.
- Strong organization, attention to detail, verbal and written communication, and multitasking ability.
- Ability to work flexible hours for US and European time zone overlap.
- Proficiency in Excel and Google Sheets.
- Proactive approach, fast learning ability, and basic understanding of resource management, project coordination, or delivery operations.

Good-to-Have Skills
- Qualified services or technology consulting experience.
- Familiarity with Workday or similar project management tools.
- Exposure to vendor or partner management portals, dashboarding, data visualization, cross-geography teams, or consulting delivery environments.

📌 Senior Business Analyst - Ops (Bengaluru)
🏢 Base Career
📍 Bengaluru