Job Title: Associate / Sr. Associate -Trans Processing - Insurance

Job Summary

The Advantages Support Specialist - L1T / L2 independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management in US insurance. This role handles more complex scenarios, supports process improvement eAorts, and serves as a resource for less experienced team members.

Key Responsibilities
Process complex benefit administration on activities with minimal supervision
Review claim documentation and determine appropriate next steps
Contact providers and other stakeholders to obtain required information
Manage follow-up activities and resolve outstanding requests
Ensure compliance with quality, productivity, and service-level standards
Identify and resolve processing exceptions
Maintain accurate and complete documentation
Support multiple product lines and workflows
Assist with training, coaching, and knowledge sharing
Escalate issues or exception to leadership when needed




Recommend process improvements and eAiciency prospects.

Qualifications
Graduate in any discipline or equivalent work experience
Experience in contact center operations within disability, leave administration,
insurance, claims processing, healthcare operations domain including voice
experience.
Experience working with productivity and quality performance metrics
Experience handling provider outreach or benefit-related support activities

Note:
UG is mandatory
Immediate joiner
Vacancies: L1(Tenured), L2(Tenured)
Process: Voice (US Insurance)
Communication: B2 (Excellent Communication)
Maximum Salary band for L1: 2.9 LPA - 4 LPA, based on last salary, experience,
and submitted proof.
Maximum Salary band for L2: 4 LPA - 6 LPA, based on last salary, experience,
and submitted proof.
Adaptable to work under Rotational Shift - US Rotational Night Shifts
Work Mode: Work from Office
Location: Kochi

📌 Sr Associate Trans Processing Insurance Thiruvananthapuram
🏢 HireVibe Talent
📍 Thiruvananthapuram