Key Responsibilities
Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.
Implement and manage Service Now CMDB, Discovery, and Service Mapping capabilities.
Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.
Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.
Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.
Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.
Identify gaps in data sources,



discovery coverage, service maps, and integration quality.
Document CMDB processes, standards, roles, responsibilities, and operational procedures.

Required Technical Skills
Service Now CMDB
Discovery
Service Mapping
ITIL configuration management
Data quality
Asset management
Governance
Compliance reporting

Tools / Platforms Exposure
Service Now CMDB
Service Now Discovery
Service Mapping
Integration Hub or equivalent
Reporting dashboards
Asset management tools

📌 Cmdb Expert Chennai (India)
🏢 Tata Consultancy Services
📍 India