20 Sep
|
Acesoft Labs
|
Bengaluru
20 Sep
Acesoft Labs
Bengaluru
Role & responsibilities
User management and Ticket handling.
Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported
Coordinate with other teams/vendors during implementation, deployments, upgrades etc.
Monitoring level 1 tickets and routing.
Handle Priority 1 issues (Major Incident Management)
Act as point of contact for all issues impacting the Service (to customer/vendors/other teams)
Process Adherence and Continuous Improvements.
Tracking & Monitoring all tickets and providing the reports on time for Auditing.
Preferred candidate profile
Understanding Operational process.
Experience in handling incident management and addressing the tickets.
SNOW usage experience.
User management knowledge & understanding the current application and tool functionality.
Prior experience in Handling Priority 1 issues (Major Incident Management)
📌 Application Support Engineer Bengaluru
🏢 Acesoft Labs
📍 Bengaluru