Overview We are looking for a hands-on Application Support Engineer to manage and resolve application and data-related issues across MyTrack, EzeePay, and Retail Hub.
Key Responsibilities Handle application-related issues raised by clients and field teams. Diagnose issues by analyzing data, workflows, and system behavior. Use SQL queries for data validation, debugging, and issue investigation. Identify whether issues are related to data, system bugs, process gaps, or user errors. Coordinate with Tech/Development teams for bug resolution. Prioritize issues based on business impact and ensure end-to-end closure. Maintain issue documentation, RCA, and resolution details. Must-Have Skills Robust hands-on SQL – joins, debugging, and data validation. Understanding of application workflows and basic system architecture. Experience in troubleshooting real-world application issues. Robust analytical and problem-solving skills. Valuable communication skills with technical and non-technical teams.
Pay: ₹15,000.00 - ₹23,000.00 per month
Work Location: In person
📌 Application Support Engineer Mumbai (India)
🏢 Retail Scan Management Services
📍 India
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