nShort Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.
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nKey Responsibilities:
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Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.
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Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.
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Longstanding units follow-up with customers.
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Perform timely system related updates.
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nRequirements and Specific Skills:
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Graduate
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Communication skills (written & oral, both in English & relevant vernacular language).
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Systems savvy and basic exposure to MS-Office applications.
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Demonstrable team-player skills and ability to meet timelines and deadlines.
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📌 Apprentice Customer Service Tamil Nadu
🏢 CMA CGM AGENCIES (INDIA) PRIVATE
📍 Tamil Nadu
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