Role/skill name- PCM Support Specialist- L2 Application Support Relevant Experience 5-6 yrs Total experience- 5-6 yrs Location- Bangalore Mandatory tech stack- Programming Languages and its version SQL Platform ServiceNow, Jira, Datadog Tools and its version SQL, REST APIs, ServiceNow, Jira, Datadog Tech setting PCM, Censhare, PI Center, SAP, PIM/DAM, Grafana, ETL/ELT Day to day tasks - Provide L2 operational support across the global PCM ecosystem.

- Resolve incidents and service requests through ServiceNow and Jira.
- Troubleshoot cross-system issues across Censhare, PI Center and PIM-API.
- Perform SQL-based data validation and analysis.
- Monitor system health and alerts using Datadog and Grafana.
- Handle re-exports, translation orders and other production issues.




- Manage user access via XIAM and PIM.
- Maintain documentation, runbooks and knowledge articles.

Roles and responsibilities - Provide global L2 application support.

- Perform incident management and root-cause analysis.
- Troubleshoot cross-system integration issues.
- Monitor application and system health.
- Support data validation and production operations.
- Contribute to continuous improvement and knowledge management.
- Collaborate with global teams and stakeholders to resolve issues within agreed SLAs.

📌 Pcm Support Specialist-Application Support (Tumakuru)
🏢 ITC Infotech
📍 Tumakuru