Role Profile: Performance Coaching (Learning and Development)

nPosition Purpose:

nAs a Performance Coach in the Learning & Development (L&D;) team at PolicyBazaar, you'll be a key driver in ensuring the retention and growth of our top talent (Top 60% advisors – Sales Vertical) for JAG (Jeeto Apna Ghar) & ES (Emerging Star). This is a full-time, individual contributor role focused on performance coaching and engagement for approximately 3500+ JAG & ES sales advisors in both the Life and General Insurance verticals. You'll use data-driven insights and a people-first approach to identify and support advisors at risk of attrition, while fostering a culture of continuous improvement and engagement.

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nKey Responsibilities:

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n1. Attrition Management

na. Maintain the attrition target for sales advisors for JAGs & ES.

nb. Attrition Forecast: Identify the potential forecast and curve before the advisor resigns.

nc. People Engagement

ni. Unlock Potential through 1:1 coaching conversation.

nii. Increase the visibility of the contest and recognition structures (Orientation, helpdesks, FAQs, quizzes, reviews) aligned to business priorities.

niii. Serve as a dedicated performance coach for advisors.

nd. Data & Dashboard Management

ni. Translate data insights (coverage %, interaction input, EWS, RAG,



attrition trends) into actionable interventions.

ne. Business Reviews

ni. Timely review with Business Heads on the pulse received, discuss the actionable interventions through data insights

n2. Stakeholder Management

na. Partner with Business, HR, and L&D; to align program goals with business needs

nb. Ensure transparent communication of progress, risks, and successes with senior leadership

nc. Strengthen credibility of JAG & ES by showcasing impact through reviews and dashboards.

nd. Collaborating with other stakeholders to identify the training need.

nKey Competencies

n Program & Project Management – Seamless execution of performance coaching frameworks with discipline.

nAnalytical & Data Competence – Attrition forecasting, dashboard usage, translating insights into actions, analysis of related data

n Skilled Maturity – Communication, stakeholder collaboration, emotional intelligence, integrity, coaching mind-set

nSuccess Measures.

nAttrition target achievement.

n Enhanced advisor retention and performance outcomes, recognized by Sales Leadership.

n100% adoption of the Performance Coach Framework.

n* 100% 1:1 interaction of JAGs.

📌 Performance Coach (Haryana)
🏢 Policybazaar.com
📍 Haryana