Role/skill name-

PCM Support Specialist- L2 Application Support

Relevant Experience

5-6 yrs

Total experience-

5-6 yrs

Location-

Bangalore

Mandatory tech stack-

Programming Languages and its version

SQL

Platform

ServiceNow, Jira, Datadog

Tools and its version

SQL, REST APIs, ServiceNow, Jira, Datadog

Tech setting

PCM, Censhare, PI Center, SAP, PIM/DAM, Grafana, ETL/ELT

Day to day tasks

- Provide L2 operational support across the global PCM ecosystem.
- Resolve incidents and service requests through ServiceNow and Jira.
- Troubleshoot cross-system issues across Censhare, PI Center and PIM-API.
- Perform SQL-based data validation and analysis.
- Monitor system health and alerts using Datadog and Grafana.
- Handle re-exports,



translation orders and other production issues.
- Manage user access via XIAM and PIM.
- Maintain documentation, runbooks and knowledge articles.

Roles and responsibilities
- Provide global L2 application support.
- Perform incident management and root-cause analysis.
- Troubleshoot cross-system integration issues.
- Monitor application and system health.
- Support data validation and production operations.
- Contribute to continuous improvement and knowledge management.
- Collaborate with global teams and stakeholders to resolve issues within agreed SLAs.

📌 PCM Support Specialist-Application Support (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru