Associate - Account Management Company Description Founded in 1986 in the USA, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).

Sutherland

Kosovo was opened in Prishtina in November 2017 and employs German-speaking staff who provide technical support and customer service. We are currently looking for motivated German-speaking candidates who would like to work for one of the world’s leading online sales platforms.
Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base - Identify and relate with various customer needs and scenarios - Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner - Remain updated in client and industry led processes, technology applications, utilities, and products - Utilize various client based tools and applications for customer management and servicing - Transfer customers to appropriate departments when required - Conduct data entry, documentation,



and case management - Work and partner with others within a team-based setting - Achieve and maintain required metrics and goals Qualifications College Undergraduate Additional Information What can you expect from us? Very valuable earning opportunities Attractive benefits package (health insurance and additional transportation allowance) Recognition and incentive programs Intensive training based on leading global standards to ensure high-quality customer service Career development opportunities Work Experience At least 1 year of BPO Work Experience or at least 6 months if from Web Hosting Company At least 6 months experience in Sales (in BPO industry) At least 6 months experience in Tech Non-Voice Support Experience - Desirable. Expectations to be set in hiring that this is a voice program but can also be chat at any time, to meet the business needs Experience in WAHA - An advantage because of the current work arrangement for the program.

Experience Level Mid Level

📌 Associate Account Management Mumbai (India)
🏢 Sutherland Global Services Private
📍 India