The ideal candidate must possess robust communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels.

The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Roles and responsibilities:
Quote Creation:
Configure and price complex IT solutions, including servers, storage, networking, and software.
Ensure accurate and timely quote generation.
Adhere to pricing guidelines and discount policies.
Orders and Billing Management
Execute order creation and cancellation, including billing and entitlement adjustments
Re-quote to align with updated product catalog and pricing
Perform re-quoting activities aligned with updated product catalog and pricing




Ensure accurate generation of invoice and support final invoice closure along with collections
Validate bill plans and ensure invoice accuracy and completeness
Track and reconcile billing via Master Tracker
Technical Expertise
Stay up-to-date with Dell's product portfolio and technical specifications.
Understand customer requirements and recommend appropriate solutions.
Process Improvement
Identify prospects to streamline the quote creation process.
Implement process improvements (if any) to enhance efficiency and accuracy.
Eye to detail and ensure process steps are followed to the ‘T’

Technical And Functional Skills
Any Bachelor's degree
Basic understanding of IT hardware and software solutions.
Intermediate knowledge of MS Office/Internet.
Excellent attention to detail and accuracy.
Decent analytical and problem-solving skills.
Effective communication and interpersonal skills.
Ability to work under pressure and meet deadlines.

📌 Analyst Mumbai
🏢 eClerx
📍 Mumbai