Role: Branch Operations Manager Pest Management

Location: Pune

Experience: 8+ Years (Pest Management )

Qualification: Graduate in Science, preferably with specialization in Agriculture or Chemistry; MBA preferred

Key Responsibilities
Take end-to-end ownership of branch operations, ensuring efficient, profitable, and customer-focused service delivery.
Plan, manage, and monitor daily operations to ensure all services are delivered as per agreed SLA, SOP, quality, and safety standards.
Lead, coach, and develop the branch operations team, including Service Managers, Supervisors, Technicians, and support staff.
Ensure optimum manpower deployment, route planning, productivity, attendance, and utilization of field resources.
Monitor service quality through regular field audits, customer feedback, complaint analysis, and corrective actions.
Drive customer retention and service excellence, ensuring timely resolution of customer complaints and escalations.
Coordinate closely with the Sales and Key Accounts teams to ensure smooth onboarding and execution of current customers.
Identify opportunities for branch-level business growth, including current customer acquisition, renewals,



additional services, cross-selling, and up-selling.
Ensure effective coordination between operations, sales, finance, and commercial teams for smooth branch functioning.
Ensure timely invoicing and accurate billing, minimizing billing errors, deductions, and revenue leakage.
Own branch-level collections and DSO performance and ensure receivables are collected within agreed credit terms.
Monitor branch profitability through effective control of manpower costs, material consumption, vehicle expenses, overtime, and other operating costs.
Ensure optimum utilization and control of pest management materials, equipment, vehicles, and other branch assets.
Ensure compliance with statutory requirements, customer-specific standards, safety procedures, and company policies.
Conduct regular performance reviews with the team and implement corrective and preventive actions wherever required.
Build a solid performance-driven culture focused on service quality, customer retention, productivity, profitability, and cash realization

📌 Branch Operations Manager Pest Management Pune
🏢 Property Solutions India
📍 Pune