Roles & Responsibilities:
Client Relationship Management: Build and maintain robust, long-term relationships with existing clients.
Client Support: Act as the primary point of contact for client inquiries, issues, and complaints, and resolve them promptly and effectively.
Business Development: Identify and pursue current business opportunities to drive revenue growth.
Account Management: Monitor client accounts, understand their needs, and ensure they are satisfied with the service.
Internal Coordination: Work with internal teams (e.g., creative, strategy, operations) to ensure timely and accurate delivery of services and solutions to clients.
Reporting: Prepare and present reports on client activity, performance metrics, and feedback to management.
Revenue Growth: Achieve sales targets by generating revenue from existing clients through upselling and renewals.