Role & responsibilities

Business Development & New Client Acquisition
Identify and acquire current enterprise clients across Delhi/NCR.
Build and manage a healthy pipeline of CX and customer engagement opportunities.
Drive the complete sales cycle prospecting, lead generation, client meetings, solutioning, proposals, negotiations and closure.
Build relationships with senior stakeholders across CX, Customer Service, Contact Centre, Operations, Digital, Marketing, CRM and Technology.
Identify opportunities across CX, Contact Centre, CRM, MarTech, Digital Engagement, Analytics, AI and Customer Lifecycle Management.
Build a strong network across enterprise organisations and CX ecosystem players.
Track market trends, competitor activity, client requirements and emerging opportunities.
Coordinate with Operations, Technology, Data, MarTech and CX teams for solution development.
Lead client presentations, RFP/RFI responses and commercial discussions.
Ensure opportunities are commercially viable and aligned with Direct's business objectives.
Own agreed new-business and revenue targets.
Maintain accurate visibility of pipeline,



opportunities, sales stages and closures.
Develop strategic accounts and identify cross-sell / upsell opportunities.
Work closely with leadership to shape the Delhi/NCR CX growth strategy.

Preferred candidate profile
5+ years of experience in Business Development, Enterprise Sales, B2B Sales or Strategic Account Acquisition.
Experience in CX, BPO, Contact Centre, CRM, MarTech, Digital, Technology or Customer Engagement services.
Proven ability to generate new business and close enterprise deals.
Strong network and relationships within the Delhi/NCR market.
Strong understanding of consultative and solution-led selling.
Ability to independently create opportunities rather than relying only on inbound leads.
Solid communication, presentation, negotiation and stakeholder-management skills.
Commercially driven with a solid hunter mindset.
Comfortable working in a fast-paced, entrepreneurial workplace and building a business from the ground up.

📌 Business Development Customer Experience Cx Delhi (India)
🏢 Talent Corner HR Services
📍 India