Key Responsibilities
Monitor and audit customer calls, sales processes, and transactions.
Evaluate calls against defined quality parameters and compliance standards.
Identify process gaps, errors, and areas for improvement.
Prepare daily/weekly/monthly quality reports and MIS.
Provide constructive feedback and coaching to Telecalling/Sales teams.
Ensure adherence to insurance processes, company policies, and regulatory guidelines.
Conduct regular quality audits and maintain audit records.
Coordinate with Operations and Training teams to improve overall performance.
Track recurring errors and recommend corrective actions.
Ensure proper documentation and process compliance.

Requirements




3+ years of experience as Quality Analyst / Quality Executive in Insurance.
Strong knowledge of Life Insurance / General Insurance processes.
Experience in call monitoring, quality audits, compliance and process checks.
Good knowledge of insurance sales and customer handling.
Robust analytical and reporting skills.
Positive communication and interpersonal skills.
Proficiency in MS Excel / Google Sheets.
Experience with CRM, call-monitoring or quality-monitoring tools will be an advantage.

Perks
Health insurance
Provident Fund

Work Location: In person

📌 Call Quality Analyst Tiruvallur (India)
🏢 Shree Mutual Fund Services
📍 India