Key Responsibilities
Handle inbound and outbound calls from patients and prospective customers.
Explain clinic services and treatments in a explicit and professional manner.
Follow up with leads generated through social media, website, and other sources.
Schedule and confirm patient appointments.
Maintain regular follow-ups with interested patients.
Record patient enquiries and update lead details in the CRM or register.
Coordinate with doctors and the front desk team regarding appointments.
Provide excellent customer service and maintain qualified communication.
Achieve assigned calling and appointment conversion targets.
Maintain confidentiality of patient information.