Department: Customer Service

Location: Santacruz, Mumbai.

Experience: 1+ Year | Freshers can also apply

Job Responsibilities

Handle customer queries and provide timely and qualified support through calls, WhatsApp, and email.

Resolve customer complaints and issues effectively while maintaining a positive customer experience.

Provide accurate information about products, orders, services, and company policies.

Follow up with customers regarding orders, deliveries, complaints, and other service-related concerns.

Coordinate with Sales, Dispatch, Accounts, and other departments to resolve customer issues.

Maintain proper records of customer interactions, complaints, and resolutions.
Ensure customer satisfaction and maintain good customer relationships.

Qualification
Any Graduate; B.Sc. background preferred.




1 year of relevant experience preferred; freshers can also apply.

Skills & Competencies:

· Excellent English communication skills, both verbal and written.

· Strong customer handling and problem-solving abilities.

· Positive listening, interpersonal, and follow-up skills.

· Basic knowledge of MS Excel, MS Word, WhatsApp, and email.

· Customer-focused and qualified approach.

· Should be soft-spoken, polite, well-mannered, and professional while communicating with customers.

· Should be firm and assertive when required, while maintaining a respectful and professional approach.

· Ability to handle customer queries and complaints calmly and effectively.

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