Job Summary

Responsible for managing and recovering outstanding debts from customers while maintaining positive customer relationships.

Job Responsibilities

Contact customers via phone, email, and mail to negotiate payment arrangements for overdue accounts.

Analyze customer financial situations to determine appropriate repayment solutions.

Maintain accurate records of collection activities, customer communications, and payment statuses.

Resolve customer disputes and address inquiries regarding their accounts.

Adhere to all company policies, procedures, and legal regulations related to debt collection.

Collaborate with internal teams (e.g., sales, customer service) to resolve complex customer issues.

Identify and report potential fraud or unusual account activity.





Meet or exceed individual and team collection targets.

Job Qualifications

Bachelor's degree in Business, Finance, or a related field preferred.

Proven experience in a collections role, preferably in a rapid-paced setting.

Excellent communication, negotiation, and interpersonal skills.

Robust problem-solving abilities and attention to detail.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Knowledge of relevant debt collection laws and regulations.

Ability to handle difficult conversations professionally and empathetically.

📌 Collection Officer Panipat
🏢 Creditsaison
📍 Panipat