Job Description
Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a strong background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You’ll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking setting where individuals take pride in working on cutting-edge AI/ML and big data solutions.
nKey Responsibilities :
n● Lead client-facing programs end-to-end - from kickoff through delivery - ensuring
noutcomes, timelines, and stakeholder expectations are consistently met.




n● Act as the primary program manager in client meetings, steering discussions toward
nclarity, alignment, and next steps.
n● Manage stakeholder communications across multiple levels (executive, business, and
ntechnical) with clear, concise, and proactive updates. Confidently represent Syntasa in
nclient presentations, reviews, and status updates
n● Partner cross-functionally with Account Management, Services/Engineering to
ncoordinate resources, define priorities, and proactively manage risks.
n● Develop and maintain detailed project plans, status reports, and documentation and
noversee project governance and program reporting. Maintain high-quality delivery
ndocumentation, reports, and decks that clearly communicate progress and results.
n● Contribute to continuous improvement by identifying process gaps, sharing best
npractices, and supporting the evolution of the PMO and delivery frameworks.
nRequired q

📌 Customer Program Lead (Pune)
🏢 Syntasa
📍 Pune